M3 Output Solutions:
Assessment & Comparison Matrix
A balanced, objective overview of the output management solutions available to Infor M3 and M3CE customers — to help you make an informed decision for your environment.
Helping M3 customers choose well.
The Infor M3 community is going through a significant transition. With StreamServe confirmed as end-of-life and Infor moving all customers to M3 CloudSuite (M3CE), the question of which output management solution to move to is one every M3 IT team is facing right now.
This assessment covers the five most common options in the M3 market — their strengths, their limitations, and the scenarios where each makes most sense. We've tried to be fair and accurate. Where we have a view, we say so.
If you find anything here that's out of date or unfair, contact us — we'll correct it.
How the solutions compare
Key criteria evaluated across the five main output management options in the Infor M3 community. Ratings reflect our assessment based on publicly available information and market experience.
| Evaluation Criteria | Accure for M3 | StreamServe | Interform NG2 | OT Exstream | Infor IDM |
|---|---|---|---|---|---|
| Architecture & Platform | |||||
| M3 / M3CE native integration | ✓ Built for M3 from day one |
✓ Deep but legacy |
● M3 connector available |
● Custom build required |
✓ Native (Infor) |
| Cloud-native SaaS | ✓ Fully managed |
✗ On-premise only |
● Cloud option evolving |
● Hybrid available |
✓ M3CE hosted |
| Zero infrastructure to manage | ✓ No servers, ever |
✗ 3–5 Windows servers typical |
● Depends on deployment |
● Depends on deployment |
✓ Infor-managed |
| Uptime SLA (standard) | 99.95% 24/7/365 |
N/A Self-managed |
● Varies by contract |
● Varies by contract |
● Infor SLA applies |
| EOL / Active roadmap | ✓ Active development |
✗ EOL confirmed by OpenText |
✓ Active roadmap |
✓ Active (generic CCM) |
● Limited output mgmt roadmap |
| Document Output Capabilities | |||||
| All M3 document types (forms, reports, labels) | ✓ All types, one platform |
✓ Full coverage |
✓ Full coverage |
✓ Full coverage (generic) |
● Basic — limited layout control |
| E-invoicing (PEPPOL, EDI, legal) | ✓ Built-in, 21 countries |
● Via add-ons / partners |
✓ Strong Nordic coverage |
✓ Enterprise CCM feature |
● Basic / requires add-ons |
| Number of output channels | 21 channels Print, email, EDI, archive, API… |
● Core channels covered |
● Good coverage |
✓ Full CCM channel set |
✗ Very limited |
| Track & Trace — full delivery visibility | ✓ Every channel, real time |
✗ Not available |
● Partial |
● Depends on config |
✗ Not available |
| Self-service document design | ✓ My Accure portal, no specialist |
✗ Requires StreamServe specialist |
● Some self-service |
✗ Requires Exstream specialist |
✗ Very limited |
| Migration & Time-to-Value | |||||
| StreamServe migration tooling | ✓ Conversion Factory 2.0 — AI-powered, automated |
— Is StreamServe |
● Manual conversion |
✗ Manual rebuild required |
✗ Start from scratch |
| Free test tenant from day one | ✓ Always included |
— | ● POC environment available |
● Enterprise trial available |
✓ M3CE sandbox |
| Typical go-live time | 8–10 working days OSLA methodology |
— Is StreamServe |
● 4–12 weeks typical |
✗ Months for M3 environments |
● Included — limited scope |
| Fixed-price migration available | ✓ OSLA — no surprises |
— | ● Project-based |
✗ Time & materials typical |
— |
| Free Assessment Day (no cost, no commitment) | ✓ SA Day + written AFR report |
— | ● Initial consultation available |
● Enterprise discovery workshops |
— |
| Commercial & Support | |||||
| Per-user subscription pricing | ✓ €9–€15/user/month (3 tiers) |
✗ Licence + server + maintenance |
● Project + subscription model |
● Volume CCM licensing |
✓ Included in M3CS |
| Volume / T-shirt pricing | ✓ S / M / L / XL tiers (5–15%) |
— | ● Negotiated |
● Negotiated |
✓ Included in M3 licence |
| No external consultant dependency post go-live | ✓ Full self-service via My Accure |
✗ All changes need specialist |
● Partial self-service |
✗ Requires Exstream expertise |
● Limited scope to change |
| Geographic coverage | ✓ Global — 21 countries |
✓ Global (OpenText) |
● Primarily Nordic / European |
✓ Global (OpenText) |
✓ Global (Infor) |
| Education & certification programme | ✓ Accure for M3 administrator training |
● OpenText training available |
● Training available |
✓ OpenText University |
● Infor Campus |
✓ = Strong capability · ● = Partial or conditional · ✗ = Not available or very limited · — = Not applicable
This assessment reflects publicly available information and Accure's market experience as of May 2026. Contact us to correct any inaccuracy.
Accure is an Infor partner — since 2004.
Accure has been Infor's (formerly Intentia / Lawson) global partner for Output Management since 2004. Our founder, Peter Sandersnäs, was responsible for Output Management at Intentia for many years — pre-sales, education, professional services, and global ERFA groups — and personally educated Intentia partners worldwide in StreamServe. He helped develop the Movex/M3 content packages and implementation solutions, and was the technology provider behind Infor's M3 data initiative, which replaced the legacy StreamFIles (STMF) format with a configurable XML enabling richer M3 data without costly ERP modifications. Infor also sells Accure's M3 Report Manager (MRM) as an OEM product under their own label. Nobody knows M3 Output Management from the inside the way we do.
Accure is an OpenText partner — and we're proud of it.
We respect OpenText and the work they've done with StreamServe. Many of our customers have been on StreamServe for 15–20 years — it served the M3 community well. With end-of-life confirmed, our job as an OpenText partner is to help those customers move forward with confidence. We can also help evaluate OpenText Exstream for customers whose needs go beyond M3 output management into broader CCM. Call it — we'll tell you honestly whether Accure for M3 or Exstream is the better fit for your situation.
A closer look at each option
What you need to know about each solution in the M3 output management landscape — the strengths, the limitations, and who they're best suited for.
Accure Documents for M3
Cloud-native · ActiveThe only cloud output management platform built exclusively for Infor M3 and M3CE — from the data model to the delivery layer. Purpose-built, not adapted.
- M3-native architecture — HTTPS connection to M3CE, no middleware or file drops
- Conversion Factory 2.0 — AI-powered automated migration from StreamServe DUX, event and process files
- OSLA: go live in 8–10 working days with a fixed-price commitment
- 21 output channels including e-invoice, EDI, print, email, archive, API
- Track & Trace on every delivery — email opened, e-invoice acknowledged, print completed
- My Accure portal — full self-service, no consultant needed for day-to-day changes
- Fully managed cloud — 99.95% uptime SLA, 24/7/365 operational support, zero infrastructure
- Transparent per-user pricing (€9–€15/month) with T-shirt volume discounts
- Free Assessment Day with written Assessment Findings Report (AFR) — no commitment
- Infor & OpenText certified partner — 30+ years in the M3 output management ecosystem
StreamServe
End-of-Life — action requiredStreamServe served the M3 community as the dominant output management platform for 20+ years. OpenText has confirmed end-of-life — no new features, security patches will eventually cease, and M3CE compatibility is no longer guaranteed.
- Deep M3 integration — proven over two decades in production
- Extensive document coverage — every M3 document type handled
- Large installed base — internal knowledge likely exists in your IT team
- End-of-life confirmed — no roadmap, no new features, no security patches planned
- On-premise only — incompatible with the M3CE cloud-first direction
- 3–5 Windows servers typically required — ongoing infrastructure cost and maintenance
- Every change requires a StreamServe specialist — no self-service
- Licence escalation — OpenText raises maintenance fees 5–8% per year
- No Track & Trace — no visibility into whether documents were delivered
Interform NG2
Active · Nordic heritageInterform is a fellow Nordic software company with a long track record in Infor output management — particularly in Scandinavia. NG2 is their current generation product, with ongoing development and a solid M3 customer base in the Nordic region.
- Active product with ongoing development and M3 customer base
- Strong track record in Nordic markets — particularly Denmark, Sweden, Norway
- Good document coverage for core M3 output types
- E-invoicing coverage for Nordic countries well developed
- M3CE cloud integration available — still maturing compared to on-premise heritage
- Cloud hosting option evolving — architecture rooted in on-premise deployment
- No automated StreamServe migration tooling — conversion is manual and time-consuming
- Track & Trace coverage limited compared to Accure for M3's real-time delivery visibility
- Primarily Nordic focus — global M3 deployments may require additional assessment
OpenText Exstream
Active · Enterprise CCMExstream is OpenText's current Customer Communications Management (CCM) platform — the enterprise-grade successor technology in the OpenText portfolio. It is designed for high-volume communications in regulated industries (financial services, insurance, telecom) rather than ERP output management. Accure is an OpenText partner and can advise on Exstream where it's the better fit.
- Powerful CCM platform with enterprise-grade capabilities and global OpenText support
- Full channel coverage — print, digital, web, email, mobile
- Suitable for companies with complex regulatory output requirements beyond M3
- M3 integration is achievable but requires custom build work — not native
- Designed for banks, insurers and telcos — not ERP output management
- Complex, layered licensing — significantly higher TCO than M3-specific solutions
- Implementation measured in months — specialist expertise required for all configuration
- No StreamServe migration tooling specific to M3 environments
- Overkill for most M3 output management use cases — pays for capabilities you won't use
Infor Document Management (IDM)
Active · Included in M3CSInfor IDM is Infor's own document management component, included with M3 CloudSuite. It handles document archiving and basic retrieval well — but it is not an output management solution. Customers often pair IDM with a dedicated output platform like Accure for M3.
- Included in M3CS at no additional cost — no extra licence to purchase
- Tight Infor integration — documents stored natively in M3 CloudSuite
- Good for document archive and retrieval use cases
- Works well as the archive destination alongside a dedicated output platform
- Not an output management solution — no document design, no layout control
- No multi-channel delivery — email, print, EDI, e-invoice not handled
- No Track & Trace — no delivery visibility
- Every document change requires an Infor consultant or development resource
- Not a replacement for StreamServe — customers moving from StreamServe to IDM-only will lose significant capability
Custom-built output solution
No SLA · High dependencySome M3 customers have built custom output solutions — using Infor's APIs, BODS, or third-party middleware to generate documents. While this gives full control, it comes with long-term risks that are often underestimated.
- Full control over document logic and output format
- No external vendor dependency (in the short term)
- High internal resource dependency — risk concentrates in specific individuals
- No SLA — downtime is on your IT team
- M3CE compatibility must be maintained manually with every Infor update
- No Track & Trace, no e-invoicing unless custom-built (very costly)
- Every layout change is a development ticket — slow and expensive long term
- Increasing M3CE update pace makes self-maintained solutions harder to sustain
Which solution fits your situation?
Every M3 environment is different. Here's how to think about the choice based on where you are and where you're going.
You need to move — and you want the fastest, lowest-risk path.
With StreamServe EOL confirmed, staying put is a cost and risk strategy, not a neutral position. The question is how to migrate without disrupting your M3 operations. Conversion Factory 2.0 exists specifically for this — automated conversion of your existing StreamServe configuration into Accure for M3, with a free test tenant and a fixed-price commitment before you sign anything.
→ Accure for M3 — start with a free Assessment DayYou need a cloud-native output platform that keeps up with Infor's update pace.
M3CE moves fast. Infor pushes updates on their schedule, not yours. A cloud-native output platform connected via HTTPS — not file drops or middleware — is the only architecture that won't become a compatibility liability. Accure for M3 and Interform NG2 both offer M3CE-compatible approaches. Evaluate based on your geography, existing document complexity, and how quickly you need to go live.
→ Accure for M3 or Interform NG2 — both worth evaluatingYou don't have legacy output to migrate — you need to get up and running fast.
Greenfield M3CS customers sometimes assume Infor IDM covers their output management needs. It doesn't — IDM is an archive, not an output platform. Start with a fit assessment to understand your actual output requirements (document types, channels, e-invoicing, Track & Trace), then select the platform that can scale with you. A free Assessment Day costs nothing and gives you a clear scope.
→ Free Assessment Day to scope requirements firstYou need multi-country output, global SLA, and a vendor with enterprise reach.
Accure for M3 operates across 21 countries with global support. For customers who need CCM capabilities that go significantly beyond M3 output — personalised mass communications, regulatory documents for financial services — OpenText Exstream may be worth evaluating. As an OpenText partner, Accure can give you an honest view of whether Accure for M3 or Exstream is the better fit. We'll tell you if it's not us.
→ Contact Accure for an honest enterprise fit conversationYou want a vendor with deep local knowledge and a proven Scandinavian track record.
Both Accure and Interform have strong Nordic roots and active M3 customer bases in Sweden, Denmark, Norway and Finland. Interform's strength is particularly concentrated in Denmark and the broader Nordic region. Accure for M3 gives you Nordic capability with global scale — useful if you have sites outside Scandinavia. Worth talking to both and comparing go-live timelines and migration approaches for your specific document set.
→ Accure for M3 or Interform NG2 — both are solid Nordic choices"Our StreamServe is so complex that migration will take months."
This is the most common objection we hear — and it's understandable. StreamServe configurations built up over 10–15 years can be genuinely complex. That's exactly why Conversion Factory 2.0 exists. The Assessment Day is specifically designed to scope complex environments and give you an honest go-live estimate. Most customers who come in expecting a 6-month migration leave with an 8-week plan. See it for yourself — at no cost.
→ Book an Assessment Day — complexity is our problem to solveThe clock is ticking on StreamServe.
OpenText has confirmed end-of-life for StreamServe. Every month you delay is a month of escalating licence costs, growing compatibility risk, and narrowing migration options.
Ready to choose
with confidence?
The Assessment Day is free. Our specialists will map your current environment, evaluate your options honestly, and give you a written findings report — at no cost and no commitment to proceed.
