Every document.
Every customer.
Automatically.
CCM is the complete discipline of managing every communication your business sends — invoices, orders, labels, reports, statements, and more. Accure's CCM suite automates it all, from design to delivery, across every channel, for every recipient, without manual work.
All output channels
91 markets · 42 languages
Built for Infor M3
M3 customers worldwide
markets supported
languages built in
output channels
Document design · Omnichannel delivery · Rule-driven routing · Full Track & Trace · Cloud labels · Reporting · 24/7/365
More than printing. More than email.
Customer Communications Management (CCM) covers every structured communication your organisation sends to customers, partners, suppliers, and authorities. For companies running Infor M3, this means tens of thousands of documents per month — each one needing to be accurately formatted, correctly addressed, compliantly delivered, tracked, and archived.
Without a CCM platform, this is handled by a patchwork of manual processes, separate integrations, and custom scripts — fragile, unscalable, and invisible. With Accure's CCM suite, the entire process is automated: design once, route by rule, deliver everywhere, track everything.
Accure's CCM suite is purpose-built for Infor M3 and M3CE — not a generic platform with an M3 connector bolted on. Every component connects natively to M3 via HTTPS, M3 data, StreamFiles (STMF), and ION.
One platform. Every CCM capability.
Accure's CCM suite is built from modular, cloud-native products — all connected natively to M3, all included in or available alongside Accure for M3, and all managed from the same My Accure portal.
Core platform
Accure for M3
Accure Documents for M3
The complete cloud output management suite for Infor M3. Document design, output management, Accure Gateway, Track & Trace, Accure Labels, and My Accure portal — in one subscription. The foundation of every Accure CCM deployment.
Learn about Accure for M3 →Included in Accure for M3
Accure Gateway
Omnichannel document distribution from a single gateway. Routes every document to email, e-invoice, PEPPOL, EDI, print, fax, SMS, archive, portal, or post — automatically, by rule, with full Track & Trace on every delivery.
Learn about Accure Gateway →Included in Accure for M3
Accure Labels
Automated, event-driven label printing built natively into M3. M3 triggers the print via ION — ACL handles the rest. No separate licence. No per-printer fees. GS1, SSCC, and customer-specific label standards supported.
Learn about ACL →Add-on or standalone
Accure Label Workstation
The operator's label workstation. Design templates, enter data, preview pixel-perfect output, and print to any Zebra or thermal printer — from any browser, any device, any ERP. Works with M3, IFS, SAP, and Dynamics.
Learn about ACLWS →Included in Accure for M3 Global
M3 Cloud Report (MCR)
Cloud-native report management for M3CE. Run, schedule, distribute, and archive every M3 report from a fully managed cloud service. No on-premise MRM required. 800+ pre-built M3 reports included.
Learn about MCR →On-premise for M3
M3 Report Manager (MRM)
The on-premise report management solution for M3. Manage, schedule, distribute, and control all M3 reports from a dedicated server-based platform — with a migration path to MCR when your organisation moves to M3CE.
Learn about MRM →Every structured communication. Automated.
Accure's CCM suite handles every category of structured business communication that your M3 environment produces — across the full order-to-cash, procure-to-pay, and warehouse lifecycle.
Financial documents
Invoices · credit notes · statements · remittances · payment confirmations
Order documents
Order confirmations · purchase orders · quotations · acknowledgements
Logistics documents
Delivery notes · packing lists · dispatch advice · CMR · BOL
Labels
Shipping labels · SSCC · GS1 · production labels · batch labels · customer-specific
Reports & analytics
M3 operational reports · financial reports · inventory · scheduled distribution
Regulatory & e-invoicing
PEPPOL · e-invoicing · country-specific formats · XRechnung · Factur-X
Partner communications
EDI messages · supplier confirmations · 3PL instructions · customs documents
Notifications & alerts
Delivery status · payment due · shipment tracking · exception alerts via SMS or email
One connection from M3. Everything flows.
Accure's CCM suite connects to Infor M3 and M3CE via a single HTTPS adapter. From there, every document, label, and report is routed automatically to the right place — by business rule, by recipient, by country, by document type.
One integration. The entire CCM suite.
You connect M3 to Accure once. After that, every component in the CCM suite — documents, labels, reports, distribution, archiving — runs from the same connection. No separate integrations per product. No middleware. No file drops.
- ✓M3 data and StreamFiles (STMF) supported simultaneously
- ✓ION events for M3CE cloud — triggers, labels, and reporting
- ✓Works with all M3 versions — on-premise and M3CE
- ✓91 markets and 42 languages — no additional configuration
- ✓Same platform used across M3CE, hybrid, and on-premise environments
ERP is evolving to ERX.
Accure is already there.
Gartner describes a shift from traditional ERP — planning and recording — towards ERX: Enterprise Resource Execution. In an ERX world, business processes don't just record transactions. They execute them autonomously, triggered by events, driven by rules and AI agents.
For CCM, this means documents don't just get produced. They get delivered, confirmed, escalated if unacknowledged, re-routed automatically if a channel fails, and archived — without a human in the loop. Accure for M3 is the output execution layer that makes this real for Infor M3 customers today.
Discover ERX and Accure for M3 →M3 produces a document
Manual routing decision. Someone chooses the channel, types the email, attaches the PDF, hits send. No tracking. No fallback.
M3 triggers the execution
Accure routes by rule — email + PEPPOL + archive simultaneously. Track & Trace confirms delivery. If unacknowledged after 48h, auto-escalate. Zero manual steps.
Label printed on demand
Operator navigates to label print screen, selects template, enters data, prints. Error-prone. Dependent on the operator being present.
Label prints when M3 ships
ION event from M3CE triggers ACL. Label data pulled directly from M3. Correct label printed on the right printer automatically. No operator input required.
Coming from StreamServe? We know the way.
Over 100 M3 customers have migrated from StreamServe to Accure for M3. Accure's Conversion Factory 2.0 automatically converts your StreamServe configuration — DUX layouts, event logic, process rules — to Accure for M3 format. Most customers go live in 8–10 working days.
Free Assessment Day
A dedicated Solution Architect maps your full StreamServe environment, estimates migration effort, and delivers a fixed-price quote. No cost, no commitment.
Conversion Factory 2.0
AI-powered automated conversion of StreamServe DUX, event, and process files to Accure for M3 format. What used to take weeks now takes hours. Exclusive to Accure.
OSLA Go-Live
OnSite Launch Accelerator — your POC tenant becomes your production environment. Cutover on your schedule, with dedicated hypercare from Accure. 8–10 working days.
See the complete suite in action.
Book a free session with an Accure Solution Architect. We'll show you how the full CCM suite connects to your M3 environment and handles your specific document types and distribution requirements.
